What is your return policy?

Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please email us at info@mvppromo.com within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization and accept your return and refund you the price per unit. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.

All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.

Can I add, cancel or delete items on my order if I change my mind?

Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Email us at info@mvppromo.com for any additional changes, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.

Can I get a sample of the product?

Yes, in many cases we can send you a sample of the actual item you are looking to purchase on our website. Most items are available with either random logos or blank. The availability of samples will vary on the item itself. Please note, not all items will have samples available.


How do I get in touch with someone if I have a problem with my order?

You can email us at info@mvppromo.com and we will be more than happy to resolve issues with your order.

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